Contact us
For assistance with RideZone, bug reports, safety concerns, abuse reports or privacy requests, email erik@hitfire.se.
Signing in
RideZone uses Sign in with Apple and Apple iCloud/CloudKit. Confirm that iCloud is enabled on your device and that you are using the same Apple account as before. If an account or profile fails to load, please include your iOS version and a brief description of the problem.
Ride-Outs and community posts
Ride-Outs, rider profiles, posts and post-ride discussions may be visible to other members. To report a rider or post, use the reporting controls in the app or email support with relevant details.
Account and data deletion
Use the account deletion option in the app. If you experience problems with deletion or need help with associated content, contact support.
When contacting support
- Include the app name: RideZone.
- Include your device model and iOS version, if relevant.
- Describe what you expected and what happened.
- Do not send passwords, private authentication tokens or sensitive account credentials.